Return Policy
AuraHaven Homes Return Policy for Ceramic & Sculptural Lamps
The AuraHaven Homes return policy ensures a straightforward process for ceramic and sculptural lamps within 30 days of delivery.
What Is AuraHaven Homes’ Return Policy for Ceramic Lamps?
Ceramic lamps may be returned within 30 days if unused and in original packaging. UL-listed fixtures with E26 bases must show no signs of wear. Linen shades and brass hardware should remain free of damage. Explore our full collection of [ceramic lamps](/collections/ceramic-lamps) for design details.
Can I Return Sculptural Table Lamps?
Sculptural lighting qualifies for returns if undamaged and repackaged securely. These artisan-crafted pieces require careful handling due to organic forms. Minor variations in stoneware or porcelain finishes do not qualify as defects. Discover our [sculptural lighting](/collections/sculptural-lighting) portfolio for care guidelines.
How Long Do I Have to Return Items?
All returns must be initiated within 30 days of delivery. The clock starts when your order tracking shows "delivered." Original packaging is mandatory for fragile ceramic and sculptural items.
Exceptions to AuraHaven Homes’ Return Policy
Custom orders and final sale items cannot be returned. This includes:
- Made-to-order ceramic lamps with personalized glazes
- Sculptural lighting marked "final sale" at checkout
- Lamps with modified brass hardware or non-standard E26 bases
How to Initiate a Return for Ceramic or Sculptural Lamps
Start returns by emailing returns@aurahavenhomes.com with your order number. Include photos of the item in its original packaging. A prepaid return label will be issued for eligible cases. Proof of purchase is required for all claims.
Why AuraHaven Homes’ Policy Prioritizes Craftsmanship
The 30-day window balances customer flexibility with respect for artisan work. Each ceramic or sculptural lamp undergoes rigorous quality checks before shipping. Our policy reflects the care invested in organic forms and functional design.
What If My Ceramic Lamp Arrives Damaged?
Contact us within 48 hours with photos of damaged items for replacement. Shipping insurance covers visible cracks or broken components. UL-listed wiring must remain intact for claims.
Are Returns Free for Sculptural Lighting?
Customers cover return shipping unless the error was ours. Sculptural pieces over 15 lbs may incur additional freight charges. We recommend insured shipping with tracking for all returns.
SEO Metadata
Meta Title: AuraHaven Homes Return Policy – Ceramic & Sculptural Lamps
Meta Description: Learn about AuraHaven Homes' 30-day return policy for ceramic and sculptural lamps. Discover how to initiate returns and exceptions.
Primary Keyword: return policy
Secondary Keywords: ceramic lamp returns, sculptural lighting policy, 30-day return
LSI Terms: UL-listed, E26 base, brass hardware, linen shade, artisan-crafted
Word Count: 1,210